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Whole-House Generator Maintenance in Mattapoisett, MA 02378

October 17, 2025

“When the technician came out to check for a oil leak he forgot to close the top and lock the top”

Gary P.

« Electrical Panel Installation in Boston, MA 02125 » Whole-House Generator Maintenance in Other 01746

607A Wareham Street #1002 · Middleborough, MA 02346

99 Rear Felton Street · Waltham, MA 02453

5/5 - 14 reviews

Google Rating

4.9

Based on 859 reviews

Premier Energy Solutions Inc.

4.9

Janet MacKenzie

16:21 24 Aug 26

I didn't get anything repaired. I had annual generator maintenance.

14:27 23 Aug 26

Evan was very friendly and professional. Answered the questions I asked. Thanks for taking care of our generator, it hasn’t had much use but it’s a great piece of mind having it!

17:24 21 Aug 26

17:22 21 Aug 26

15:31 21 Aug 26

Premier Energy Generator is as its name indicates a premier provider of generator services. Inbound customer service requests were promptly forwarded and processed by the right people who were responsive in following through.

21:38 20 Aug 26

Premier Energy Solutions is one of the best companies we’ve dealt with for our home. Their team is exceptional, and planning, communication and coordination is superior. They are easy to do business with, are perfectionists, friendly, have quality products, and are reliable. We are lucky to have them as our provider. It gives us total peace of mind.

22:45 19 Aug 26

My generator is working fine! Comes on every very Monday at noon ! Works like a charm! Thank you for serving it!

21:53 19 Aug 26

richard dimaria

20:30 19 Aug 26

17:59 19 Aug 26

Prompt service. You never have to chase them. They even checked my level of propane gas which for someone who’s short like me was invaluable. I’d recommend them to anyone.

17:43 19 Aug 26

14:08 19 Aug 26

As usual, the service is exceptional. Adam showed up at the appointed time and he performed the yearly check/up of my generator with expertise and a vast knowledge of the product. He found that a bolt had come loose and would have to be repaired. He fixed the problem and everything is working perfectly. I am confident that my generator is in good hands with Premier. I made the right choice!

13:46 19 Aug 26

Generator start up was excellent. Technician (Nate) was helpful and knowledgeable.

22:19 18 Aug 26

18:42 18 Aug 26

Installed whole house generator. From start to finish our experience was great. The experienced employees were very helpful in explaining the whole process.

Timothy O'Connor

14:53 18 Aug 26

Great company and service is excellent

17:56 17 Aug 26

Excellent service and attention to details in regards to my generator.

14:58 17 Aug 26

We’ve had such a good experience using Premier to install and service our generator. All of the technicians have been professional, personable and patient explaining how the system works and how to maintain. Love they remind us for our annual maintenance check up. Thank you!!

15:33 15 Aug 26

22:40 14 Aug 26

Megan and Joe Sullivan

20:11 14 Aug 26

Premier has always done a great job by us! From installation to ongoing service, excellent at all levels. They are very communicative, and happy to answer questions. Every tech has been professional.Definitely recommend.

12:29 13 Aug 26

A Signed Quote and Deposit Should Mean SomethingI rarely leave one-star reviews, but my experience with Premier Energy Solutions warrants one.I requested a quote for a mini-split system for my home in Dennis, MA. After receiving the quote, I reviewed it verbally with the salesperson to confirm its accuracy and signed it within a week. I was then called and asked to provide a deposit by phone, which I did immediately.Approximately two hours after providing the deposit, I received a text notifying me that a “revised” quote was ready. The new price was more than 10% higher than the quote I had just signed. I then checked my email and found a message from the salesperson explaining that there had been a software glitch and that the original quote had been generated in error. Attached was yet another quote—this one more than 20% higher than the price I had signed and provided a deposit against.I contacted the General Manager the following day. To his credit, he acknowledged that the errors were theirs and told me they would honor the original price. He explained that an internal specialist would review the project, properly document everything, and send me a corrected quote reflecting the original agreed-upon price within two days.That did not happen.On the third day, the salesperson called and told me the errors were larger than they had anticipated and that they would need to increase the price after all. I contacted the GM again, and he retracted his commitment to honor the original price.I raised the issue that we had a signed agreement, they had accepted my deposit, and questioned whether we had a binding contract. His response was essentially, “Why would you want us working on your home if you had to take legal action to get the deal?” I am paraphrasing because I do not recall his exact words, but that accurately reflects the substance of the response.At that point, I requested my deposit back, and Premier Energy Solutions did refund it.Mistakes happen. A salesperson can make an estimating error, software can create problems, and companies sometimes discover unexpected costs. My one-star review is not because an error occurred. It is because of how the company handled the error after I had signed the quote and paid the requested deposit.What was particularly disappointing was that the GM initially took responsibility, explicitly committed to honoring the original price, and then reversed that commitment after another internal review. From a customer’s perspective, I went from an accepted quote, to a 10%+ increase, to a 20%+ increase, to a management commitment to honor the original price, and finally back to being told the price would have to increase.I subsequently came across several older five-star reviews that specifically mentioned the company's founder, Paul Foley, and the level of service he provided. Based on the customer service described in those reviews, I suspect he would be disappointed by how this situation was handled today.Premier Energy Solutions did return my deposit, and I want to be fair in acknowledging that. But when I select a contractor for a significant investment in my home, I need confidence that a signed quote, an accepted deposit, and a commitment made directly by senior management can be relied upon. Unfortunately, my experience with Premier Energy Solutions did not provide that confidence.

Peter Williamson

17:45 12 Aug 26

Very friendly and professional staff. Work was done on time and the technician took the time to answer my questions. Would highly recommend this company

17:37 12 Aug 26

From beginning to end, Premier was a great company to work with in getting our home generator installed and running. Great communication, great personnel , and easy to work with. Can’t ask for much more!I highly recommend Premier!!!

16:41 12 Aug 26

Tech arrived on time and clearly explained the work to be done.

18:30 11 Aug 26

Service was done in a timely manner.

Fernando Guitart

19:27 10 Aug 26

Great job. Thank you!

19:11 10 Aug 26

I had a yearly maintenance and check up on my Kohler generator today with the technician ,Kevin Mulligan.After the recent power outage for 8 hours, Kevin demonstrated how to check the oil and reviewed the proper steps of adding the oil. Last year he had made some updates on the generator. He actually showed me what he was inspecting. He assured me that the generator was in good working order and ready for the next storm. At the completion of his visit, he presented a box of chocolates from the staff at Premier Energy Services and wished us Happy Holidays. Premier is the best in service and communication.

13:18 10 Aug 26

Bought a Kohler Generator from them and their service is tops!

00:40 09 Aug 26

We had our whole house generator installed with Premier Energy. The initial consultation was excellent - Tim walked us through every step of the process and answered all of our questions. Communication has been easy with them, too. Coordinating installation was just as easy, and Ethan was excellent at showing us the ins and outs of our new generator. Kevin managed the project, and was always updating us on what we should expect, dates, etc. We can't say enough good things about Premier!

20:47 08 Aug 26

william marshall

14:53 08 Aug 26

Everyone that I dealt with were great. Appointments exactly as they sayGave me a lot of info. Thanks to the entire team.

20:14 07 Aug 26

19:45 07 Aug 26

As usual, great experience and outcome with Premier on our annual maintenance. Real sense of security knowing that they're taking care of our generator.

17:09 06 Aug 26

This is a great company! Would and have definitely recommended them to friends and neighbors.

15:05 06 Aug 26

Karl arrived on time and performed the6 month service. He explained what he was going to do and then when completed gave me a thorough report which was well done.I appreciate the professional work!Thank you!

13:51 06 Aug 26

Nate was very helpful and informative

19:28 05 Aug 26

Dependable and knowledgeable service provided

19:02 05 Aug 26

I was not home however I will let you know if anything crops up 7/23/25

18:25 04 Aug 26

Very professional, and excellent service.

david charubini

14:58 04 Aug 26

So far so good. Maintenance was pulled. My questions were answered to my satisfaction.

21:57 03 Aug 26

16:43 03 Aug 26

12:43 02 Aug 26

Walter Williams

19:09 31 Jul 26

Charlie came out and gave me a great tutorial and help me set up the App. He rocks!

18:13 31 Jul 26

Evan showed up to service our generator, recommended replacing the battery before the winter months. We agreed to replacing the battery and they will be back in a few short weeks to take care of that for us.

nicholson dambreville

14:19 31 Jul 26

Heather Rodriguez

12:54 31 Jul 26

Great service, keeps our generator in the best shape. Brandon is informative and courteous, we give Premier our highest recommendation.

18:01 30 Jul 26

I was impressed with communication and follow through on work promised. Workers were courteous, professional and thorough.

Ernest Charette

17:44 30 Jul 26

Premier Energy Solutions provided the annual maintenance for our whole house generator. Technician was on time, explained in detail the service provided, offered opportunity to ask questions about the service and was professional and competent in every respect. Premier is a great company with excellent customer service!

Debra Littlefield

01:06 30 Jul 26

julie blanchard

18:00 29 Jul 26

13:56 29 Jul 26

Great service!

22:38 28 Jul 26

The service provided was awesome

Kenneth Paulson

19:00 28 Jul 26

Every team member who contributed to the installation of our generator was pleasant and professional. The project was stress free and completed on the promised timeline.We now feel confident that we can better handle a power outage and keep our oxygen machine working 24/7!!

Mary Ellen Morell

17:00 28 Jul 26

Took care of generator check easily for us. We had a doctor appointment and we weren't home--taped the check to the door and we were all set. They have great communication with the customers.

15:09 27 Jul 26

All employees were kind knowledgeable and great customer care

Alexander Spitzer

13:57 25 Jul 26

great company. on time and courteous. no issues

21:38 23 Jul 26

Great service as always.

18:12 23 Jul 26

Great service! Very clear communication and reasonable costs.

17:02 22 Jul 26

Nothing short of exceptional!

15:17 22 Jul 26

Very good service prompt and no interruption to my day

02:12 22 Jul 26

Yearly generate check up

16:16 21 Jul 26

Great experience, first class company.

Hyannis pro Carpentry INC

01:23 21 Jul 26

From the very first estimate to the final day, this team was professional and reliable. They- Kept me in the loop with updates, called ahead each visit, and made sure I always knew what was next.” “The generator installation went smoothly, inspections were handled without hassle, and they left everything in great shape. Truly an amazing job. I’m very satisfied and would give them five stars without hesitation.

18:36 20 Jul 26

Premier was excellent! The employees are Knowledgeable, professional and polite! I am relieved to have a generator and not worry about future storms. Highly recommend!!

13:48 20 Jul 26

Great communication and easy to work with. Highly recommend.

James “Jimohum” Corry

15:27 17 Jul 26

Premier Energy Solutions did a fine job, from bidding to installing our generator. Hoping we don’t lose power but confident the new generator will keep us comfortable.

14:11 17 Jul 26

Great company, I was advised how things were progressing every step of the way. Service crew members were polite, respectful, and answered every question I had with a smile.

18:55 16 Jul 26

Very professional people. Everyone from the estimator, electrician, office staff answered all my questions and returned any calls I had quickly. They arranged for and coordinated all work Notifying me on who, when and what work to expect. Next winter I know we will be safe if power is out.

14:02 16 Jul 26

I am glad I switched to Premier for the annual maintenance on our water cooled 30KW generator. Our technician, Nate, was very professional and answered all of my questions. I have great confidence in the work he performed.

19:56 15 Jul 26

Your generator team provides excellent service and I am always confident in the yearly maintenance they do. They are thorough, always answer my questions and go over things in detail

Jeanne McDonough

16:13 14 Jul 26

I couldn't be happier with the service received from Premier Energy Solutions. The team is professional, knowledgeable and courteous! The technician took the time to answer all my questions on my recent service call. The quality of their work is excellent. It's clear that they take pride in what they do and truly care about their customers! I highly recommend them to anyone looking to purchase a generator or looking for a generator service company.

21:53 13 Jul 26

These folks are always on time, communicative, pleasant, and leave a tidy work zone.

19:26 13 Jul 26

This is an efficient well organized organization with very qualified technicians. Very pleased with all aspects of the process. Highly recommend Premier for your all home General generator!

19:41 09 Jul 26

They installed it two years ago and did a good job.Prompt clean maintenance service.

Julie Messenger

18:03 09 Jul 26

We contracted with Premier Energy Solutions to install a large, 22kw Generac generator at our Cape Cod home. We are older people and a priority for us is having a dependable, well maintained home emergency power source. Their sales rep Tim was professional and on time for his appointment to identify the correct size, type and installation location of a generator. Each part of the installation process was on time with knowledgable workers who left site neat and safe. Once work was finalized a rep confirmed an appointment with us to demonstrate how to use the unit. Everything was thoroughly explained and demonstrated. Very professional. We are very happy with the entire process. They made it easy for us.

15:16 09 Jul 26

Great communication and updates of the project and got everything done very quickly. Highly recommended.

01:55 09 Jul 26

Joanne Rudnisky

18:31 08 Jul 26

Domingo McKinney

17:42 08 Jul 26

Bee WhiteHoltman

14:11 08 Jul 26

Wonderful professional experience from initial quote to final activation of generator.I would definitely recommend their services.

10:48 08 Jul 26

All seems to be well did there job.

13:41 02 Jul 26

20:01 01 Jul 26

19:31 01 Jul 26

Horrible. Their salesman Tim Proulx sent me an estimate that increased the cost of the generator I wanted by 50% by secretly adding a 10-year warranty without telling me. He never mentioned it - and we never even discussed it. - he just added it to the price without telling me. When I questioned why it cost so much he said that the generator I wanted only comes with a 10-year warranty. Another lie. I found many other places online selling that same generator for so much less and with a 3-year warranty. I would not recommend using this place and for God's sake don't meet with this salesman Tim. He is deceptive, dishonest and sleazy. NOT TRUSTWORTHY.

16:32 01 Jul 26

Premier always does the job they say they will and they communicate well. I appreciate their work ethic.

14:40 01 Jul 26

10:02 01 Jul 26

Very thorough job. Tech was personable and showed me his to check and change oil.

22:22 30 Jun 26

22:40 29 Jun 26

Excellent service

20:30 29 Jun 26

Charlie found the problem and fixed it. Great job,thanks

18:34 29 Jun 26

15:46 29 Jun 26

Karl arrived in a timely fashion. He explained what he would be doing for the annual servicing of my generator. When finished let me know that he was finished and would provide some notes later on regarding the mainenance. Karl was pleasnt, polite, and professional.

13:05 29 Jun 26

15:36 26 Jun 26

Paul Foley and his team at Premier Energy were excellent. We had a full house automatic generator installed recently and the experience was perfect. Project was right on schedule, friendly people, job site was always left neat and tidy, even with all the trenching that needed to be done! And very reasonable pricing. They coordinated the whole project with the propane company from start to finish.. We can’t say enough good things.,We couldn’t be happier and highly recommend them.

Dwayne Turmelle

23:27 25 Jun 26

Always professional and knowledgeable. Great customer service every time, even on Christmas Eve for emergency repairs to our whole house Kohler generator switch. It was fixed in no time flat.

Richard Hawkins

18:43 25 Jun 26

Generator PM completed.

18:32 24 Jun 26

We continue to be 100% satisfied with Premier Energy Generators and their service. We never worry about losing power any more. Our service technician is professional and courteous. Always informative and reliable.

Dorry Zetterstrom

13:05 23 Jun 26

Excellent service! Lost power shortly after installation and our Generac worked perfectly. Can’t say enough about how professional the staff at Premier Energy Solutions were during the installation process. The entire team is top notch. We highly recommend! No more worries about New England storms!

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